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Frequently asked questions

We take pride in our work, always ensuring we use the best equipment, materials and techniques. Our workmanship is of the highest quality standards in the industry, giving us the confidence to offer a lifetime guarantee on all our jobs.

How can I get started with eco-friendly plumbing in my home?

Begin by consulting with a professional plumber experienced in sustainable practices. They can assess your current system, recommend appropriate eco-friendly fixtures and systems, and ensure proper installation to maximize efficiency and benefits.

For expert advice and installation of eco-friendly plumbing solutions, contact Aquatrade Plumbing. Our team is dedicated to helping you create a sustainable and efficient home.

What is eco in plumbing?

"Eco" in plumbing refers to plumbing practices and products designed to minimise environmental impact. It includes water-conserving fixtures, energy-efficient appliances, sustainable materials (like recycled pipes), waste reduction during installation, greywater recycling systems, and proactive leak detection and repair

What are the benefits of green plumbing?

Adopting eco-friendly plumbing offers several benefits:

  • Water conservation: Reduces water usage, preserving this vital resource.
  • Energy efficiency: Lowers energy consumption, leading to cost savings.
  • Environmental impact: Reduces your carbon footprint and supports sustainability.
  • Cost savings: Decreases utility bills over time through efficient resource use.

When to consider CCTV drain inspection?

Consider a CCTV drain inspection if you experience:

  • Persistent blockages: Recurrent clogs that are not resolved by standard methods.
  • Foul odours: Unpleasant smells emanating from drains, indicating possible blockages or damage.
  • Slow draining: Water draining slower than usual, suggesting potential obstructions.
  • Property purchase: Before buying a property, to assess the condition of the drainage system.

Early detection through CCTV inspections can prevent minor issues from escalating into major problems.

Is a CCTV drain inspection disruptive?

No, CCTV drain inspections are non-invasive and cause minimal disruption. The process does not require digging or excavation, making it a convenient option for assessing drainage systems.

What happens after a CCTV drain inspection?

After the inspection, you'll receive a comprehensive report detailing the condition of your drainage system, including:

  • Identified issues: Description and location of any problems found.
  • Visual evidence: Images or video footage supporting the findings.
  • Recommendations: Suggested repairs or maintenance actions to address the issues.

How to stop the tap from dripping?

You can take several steps to reduce the risk of leaks:

  • Perform regular maintenance to check for wear and tear.
  • Avoid over-tightening taps, as this can damage washers.
  • Ensure your home’s water pressure is at recommended levels.

Can I fix a leaking tap myself?

Some minor leaks, such as those caused by a worn washer, can be repaired by homeowners. However, professional plumbers are recommended for more complex issues to ensure a lasting solution.

How much water can a leaking tap waste?

A slow drip can waste up to 2,700 litres per quarter, a fast drip can range from 26,000 to 28,000 litres per quarter, and a large leak can waste about 28,000 per day.

How can I prevent toilet problems?

Proper use: Only flush human waste and toilet paper; avoid disposing of items like wipes, sanitary products, or excessive paper.

Regular maintenance: Periodically inspect components for wear and address minor issues promptly.

Avoid chemical cleaners: Refrain from using chemical drain cleaners, as they can corrode pipes; opt for mechanical methods like plungers or augers.

Why is my toilet making unusual noises?

Strange sounds during or after flushing can result from debris or wear in the fill valve. Inspecting the fill valve for debris and considering its replacement if the noise persists can resolve the issue.

What should I do if my toilet overflows?

Immediately turn off the water supply using the shut-off valve located behind the toilet. Avoid flushing again, as this can cause further overflow. Use towels to contain the spill and contact a professional plumber to address the underlying cause.

How often should I schedule a plumbing inspection?

It's recommended to have a professional plumbing inspection at least once a year. If you wait for a plumbing problem to happen before you call a plumber, you may be at risk of paying for more. Being proactive can save you from expensive repairs and emergency issues. Older properties or those with frequent plumbing issues may benefit from more frequent inspections.

Are plumbing inspections mandatory?

In certain situations, such as property sales or major renovations, plumbing inspections may be required to ensure compliance with local regulations. It's advisable to check with local authorities or consult a professional plumber for specific requirements.

How can I prepare for a plumbing inspection?

Ensure clear access to all plumbing fixtures, water heaters, and shut-off valves. Remove any obstructions that might hinder the inspector's access to these areas.

What is the Australian standard for backflow prevention?

Australian Standards AS/NZS 2845 and AS/NZS 3500 mandate backflow prevention devices for any site or operation potentially contaminating the public drinking water supply.

How often should backflow prevention devices be tested?

All backflow preventers should be tested periodically to ensure they are functioning properly. Mechanical backflow preventers have internal seals, springs, and moving parts that are subject to fouling, wear, or fatigue.

What causes backflow?

Backflow can occur due to:

  • Backpressure: When the pressure in the downstream system exceeds the supply pressure, causing water to flow backward.
  • Backsiphonage: When a sudden drop in supply pressure creates a vacuum, drawing water from downstream into the potable water supply.

Both situations can introduce contaminants into the clean water system.

How often should I have my kitchen plumbing inspected?

It's recommended to have a professional inspection annually to identify potential issues early and maintain the efficiency of your kitchen plumbing system.

What items should never be poured down the kitchen drain?

Avoid disposing of the following down the drain:

  • Grease, fats, and oils: They can solidify and cause blockages.
  • Fibrous vegetables: Items like celery and onion skins can tangle and clog disposals.
  • Starchy foods: Pasta and rice can expand and create clogs.
  • Coffee grounds: They can accumulate and form blockages.

Why does my kitchen faucet drip, and how can it be fixed?

A dripping faucet is commonly caused by:

  • Worn-out washers or O-Rings: These components can degrade over time, leading to leaks.
  • Corroded valve seat: Corrosion can cause leaks at the spout and handle.
  • Improper installation: Incorrect installation of parts can result in dripping.

Replacing faulty components or reseating the valve often resolves the issue.

How long does a water tank installation process take?

The duration depends on factors like tank size, site preparation, and complexity of plumbing connections. Generally, installation can take from a few hours to a couple of days. A professional installer can provide a more accurate timeline based on your specific situation.

Do I need council approval for installing a water tank?

Regulations vary by location. In some areas, installing a water tank may require council approval, especially for larger tanks or specific installations. It's advisable to check with your local council or consult with your installer to ensure compliance with all regulations.

Where is the best location to install a water tank?

he ideal location should:

  • Proximity to downpipes: Be close to where rainwater is collected from the roof.
  • Stable ground: Have a solid, level base to support the tank's weight when full.
  • Accessibility: Allow easy access for maintenance and cleaning.
  • Sun exposure: Consider shading to reduce algae growth in translucent tanks.

A site assessment by a professional can help determine the most suitable location.

How do I maintain my water filter system?

Regular maintenance includes:

  • Timely filter replacement: Adhere to the manufacturer's schedule for changing filters.
  • System cleaning: Periodically clean the system components to prevent biofilm buildup.
  • Monitoring water quality: Regularly test your water to ensure the system functions correctly.

Proper maintenance ensures the longevity and effectiveness of your water filter system.

Are water filter systems environmentally friendly?

Using a home water filter system can reduce reliance on bottled water which means decreasing plastic waste. However, consider the environmental impact of filter disposal and choose systems with recyclable components when possible.

Can water filter systems remove fluoride?

Certain systems like reverse osmosis and specific activated alumina filters can reduce fluoride levels in water. It's important to verify the filter's capabilities regarding fluoride removal.

How quickly can an emergency plumber arrive?

Aquatrade Plumbing strives to reach clients within the hour to mitigate damage and restore functionality. We are available for an emergency response 24/7.

Are emergency plumbing services available 24/7?

Absolutely! Our plumbing services here at Aquatrade Plumbing is available for 24/7 emergency assistance to address urgent issues at any time.

What should I do in a plumbing emergency before the plumber arrives?

  • Shut Off Water Supply: Locate and turn off the main water valve to stop water flow.
  • Turn Off Heating Systems: For issues like burst pipes, switch off water heaters to prevent damage.
  • Contain the Issue: Use buckets or towels to manage leaks and prevent water spread.
  • Avoid Using Fixtures: Refrain from using sinks, toilets, or appliances connected to the affected area.

These steps can help control the situation until professional help arrives.

How to unblock a badly blocked drain?

For a badly blocked drain, start with boiling water to melt grease, then try a plunger for a forceful clear. If these fail, a drain snake can break up deeper clogs. However, if these DIY methods don't work, call a plumber; a persistent blockage might indicate a serious plumbing issue requiring professional tools like a high-pressure water jetter.

How can I prevent leaks in my property?

Preventative measures include:

  • Regular maintenance of plumbing systems
  • Monitoring water pressure to avoid stress on pipes
  • Insulating pipes to prevent freezing
  • Regularly inspecting appliances and fixtures for signs of wear

If you suspect a leak or need professional assistance, contact us for expert leak detection services.

Will leak detection cause damage to my property?

Modern leak detection methods are designed to be non-invasive. Our plumbers aim to locate leaks accurately without unnecessary digging. We have advanced tools to help us locate leaks even in hard to reach areas.

What are the common signs of a leak?

A potential leak include:

  • Unexplained increase in water bills
  • Damp or discoloured walls, ceilings, or floors
  • Mould or mildew growth
  • Reduced water pressure
  • Sounds of running water when all fixtures are off

What should I do if my roof starts leaking during heavy rain?

First, try to contain the water using buckets or pans. Then, contact a professional roof plumber to assess and repair the damage. It's also advisable to check with your insurance company if you plan to make a claim.

How long does a roof repair or replacement take?

The duration depends on factors such as the size of the roof, the extent of damage, and weather conditions. Generally, repairs can take a few hours to a couple of days, while full replacements may take several days to a few weeks.

What are common signs that my roof needs repairs?

Signs that your roof may need repairs include:

  • Leaks or water stains on ceilings and walls
  • Missing, cracked, or damaged tiles
  • Sagging areas on the roof
  • Dampness or mold in the attic

If you notice any of these signs, it's advisable to consult a professional roof plumber.

Is pipe relining environmentally friendly?

Yes, pipe relining is considered environmentally friendly. It saves you from extensive excavation, reduces disruption to the surrounding environment, and decreases waste compared to traditional pipe replacement methods.

How long does a relined pipe last?

A properly installed relined pipe can last for several decades, with a life expectancy of up to 50 years, depending on factors like the existing pipe's condition, materials used, and maintenance practices.

Is pipe relining suitable for all types of pipes?

Pipe relining is effective for various pipe materials, including clay, cast iron, and PVC. However, its suitability depends on the pipe's condition and the extent of the damage. Severely collapsed pipes or those with extensive damage may require traditional replacement methods.

What should I do if my hot water system leaks?

If you detect a leak:

  1. Turn Off the Power Supply: For electric systems, switch off the circuit breaker; for gas systems, turn off the gas supply.
  2. Shut Off the Water Supply: Close the valve supplying water to the heater.
  3. Contact a Licensed Plumber: Seek immediate professional assistance to assess and repair the issue.

Prompt action can prevent further damage and potential safety hazards.

How can I improve the energy efficiency of my hot water system?

To enhance energy efficiency:

  • Insulate Hot Water Pipes: Reduces heat loss during water transit.
  • Install a Timer: Heats water during off-peak energy times.
  • Lower Thermostat Settings: Reduces energy consumption.
  • Regular Maintenance: Ensures the system operates efficiently.

Consulting with a professional plumber can provide tailored advice for your specific system.

What are the signs that my hot water system needs repair?

Indicators that your hot water system may require attention include:

  • Inconsistent water temperature
  • Reduced hot water supply
  • Unusual noises from the system
  • Visible leaks or corrosion

If you notice any of these issues, it's advisable to contact a professional plumber for assessment and repair.

Is a gas fitter the same as a plumber?

A gas fitter is not the same as a plumber, although some professionals are licensed to perform both roles. Gas fitters are trained and licensed to install, repair, and maintain gas pipelines, gas-powered appliances, and associated safety systems.

Can I install gas appliances myself?

In Australia, only licensed gas fitters are legally permitted to install, repair, or maintain gas appliances and systems. DIY gas work is illegal and can be extremely dangerous.

How often should gas appliances be serviced?

It's recommended to have all gas appliances, flues, and pipework inspected and serviced at least once a year by a licensed gas fitter. Regular maintenance ensures safety and optimal performance.

What should I do if I suspect a gas leak in my home?

If you suspect a gas leak, it's crucial to act immediately:

  • Turn off the gas supply: Locate and shut off the gas mains to stop the flow.
  • Ventilate the area: Open all windows and doors to disperse any accumulated gas.
  • Avoid ignition sources: Do not use electrical switches, appliances, or open flames.
  • Evacuate if necessary: If the smell is strong or you're unsure, leave the premises.

Call our licensed gas fitters to inspect and repair the leak.

What precautions should I take if I suspect a gas issue in my home?

If you suspect a gas issue, prioritise safety by immediately turning off the main gas supply and ventilating the area by opening windows and doors. Avoid using any electrical appliances, switches, or open flames, as they can ignite the gas. Once safe, contact a licensed gas fitter to inspect and resolve the issue professionally.

Why is my water heater not producing enough hot water?

If your water heater isn't providing enough hot water, it could be due to sediment buildup in the tank, a faulty thermostat, or a malfunctioning heating element. Regular maintenance and flushing the tank can improve performance.

Why does my sink drain slowly?

A slow-draining sink is often caused by a buildup of debris, such as hair, soap scum, or food particles. Cleaning the drain trap or using a plumber's snake can usually resolve the issue.

How can I prevent my pipes from freezing in the winter?

To prevent pipes from freezing, insulate them with foam sleeves, keep your home heated, and let faucets drip during extremely cold weather to keep water moving.

What should I do if my toilet is clogged?

If your toilet is clogged, try using a plunger first. If that doesn't work, you may need to use a plumbing snake or call a professional plumber.

Don’t wait to get your plumbing issues resolved

01
Fast Response
We understand the urgency of plumbing issues and strive to provide quick and efficient services to our Sydney clients.
02
Transparent Pricing
With upfront quotes, you’ll know the cost before we begin any work, ensuring there are no surprises.
03
Experienced Plumbers
Our team is highly trained, licensed, and equipped to handle any plumbing issue, big or small.
04
Customer Satisfaction
We take pride in our work and are committed to providing high-quality service that meets your needs.
05
Licensed Plumbers
We are licensed plumbers in NSW entitled to attend to plumbing problems in all of Sydney.
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